The best way to reach us is through our LIVE HELP operators available at the top right of this website. If Unavailable, there will be a section where you can leave us a message. This message gets sent to our email address which is:

customerservice@nothingbutcostumes.com

All of your questions will be answered within 24 hours. We appreciate your business.

Questions on New Orders Only - (304) 984-6538

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Answers to most questions:

What is the status of my order.

A: We put the tracking numbers into your order when we ship your item.

How do I know when I will receive my order?

A: We will put a tracking number into your order status wen you log onto your account. If there isnt a tracking number or confirmation number there it means your product has not been shipped. Some items are on special order (You will know this the number is not in there within 5 days. ) We will special order your item if it is not. If we find out that an item is no longer available or we feel that we cannot get it in time for you we will call and or email you to notify you of this.

Will I get my order before ...

A: We take a very careful approach to our ordering. If we feel that we cannot fill your order before a specified date we will call you and see if we can make a suitable substitution or will refund your purchase in full.

What happens if I order something and it doesn't fit?

A: We only give full refunds for gross misrepresentations of products. Detailed sizing's are in the descriptions so please order the correct size. Otherwise refunds will be subject to a 15% restocking fee and all shipping charges.

Is this costume available in .... Size.

A: Look at the description. In the main text you will see a sizing chart for all the costumes. Below that there is a drop down with the sizes available for that costume. If not the only size available is that of listed in the title.

Do you have a Customer Service Phone Number I can call?

Please read the above questions if they do not answer the question you have. Send us a email at customerservice@nothingbutcostumes.com and we will call you.