Thank you for shopping with us, all of your questions will be answered within 24 hours. We appreciate your business and look forward to adding to your special day.

Customer Service - Questions on New Orders Only - (304) 984-6538

Please forward all questions to helpvioletsea@gmail.com

Answers to most questions:

What is the status of my order.

A: We put the tracking numbers into your order when we ship your item.

How do I know when I will recieve my order?

A: We will put a tracking number into your order status wen you log onto your account. If there isnt a tracking number or confirmation number there it means your product has not been shiped. Some items are on special order (You will know this the number is not in there within 5 days. ) We will special order your item if it is not. If we find out that an item is no longer availble or we feel that we cannot get it in time for you we will call and or email you to notify you of this.

Will I get my order before ...

A: We take a very careful approach to our ordering. If we feel that we cannot fill your order before a specified date we will call you and see if we can make a suitable subsitution or will refund your purchace in full.

What happens if I order something and it doesnt fit?

A: We only give full refunds for gross missrepresentions of products. Detailed sizings are in the descriptions so please order the correct size. Otherwise refunds will be subject to a 15% restocking fee and all shipping charges.

Is this costume available in .... Size.

A: Look at the description. In the main text you will see a sizing chart for all the costumes. Below that there is a dropdown with the sizes avalable for that costume. If not the only size available is that of listed in the title.

Do you have a Customer Service Phone Number I can call?

Please read the above questions if they do not answer the question you have. Send us a email at helpvioletrsea@gmail.com and we will call you.