SHIPPING
Our products are shipped from various parts of the country. We will process your order in the most efficient timely manner. We aim at shipping your order in less than 48 hours, unless otherwise noted in the listing. During high season which typically is between the months of Aug-December products come in and out of stock. We will do our best to let you know if an item is on back-order. We are not able to take cancellations from the 1st - 31st of October because at times it is not possible to locate your package in the shipping process, as well up till December this is on manager approval only. A email will not suffice as a cancellation. If an item got shipped and you emailed prior we are not responsible for that cancellation. If you cancel during that period after Dec. 31st you will be provided with a store credit provided that the proper email was sent to us and the item did not ship, we do not provide cash/credit card refunds only store credit. If the item shipped we can not refund the item. If you order more than 1 product it may come from various locations of our factories so please do not be alarmed, we are fully aware of your full order. If after a few weeks something has not arrived then contact us, so that we can check on that for you. Normally all packages will arrive within 7 days of each other.
Normal shipping time is up to 48 Hours (For Processing, Excluding Weekends) and up to 10 days for ground shipping. If you need it sooner than that please contact us via email helpvioletsea@gmail.com. Our representatives will estimate cost and charge you accordingly.
we estimate our ship cost to your total order at a percentage to get you the most reliable shipping and cost effective pricing. Expedited shipping is available at an extra fee, we will also try to eliminate as much as possible the processing days from an expedited order. We can not guarantee a delivery date, if ups.com does not get the product on time we can not be responsible. We suggest giving yourself 2-3 business days for processing plus the method of shipping you choose, ie: overnight – 1 day plus 3. This way there is a comfort window, will it take that long – not usually, can it – yes.
Please let us know if you have any further questions, for any specific product you can always check your ship cost by putting it into your cart and pressing our ship estimator.
Returns
We only have a return policy for merchandise that is damaged, defective or misrepresented; which has to be returned within 14 days from Delivery Date. Please note: costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.
Procedure to Initiate a Return
Please login to your account on our website and follow the instructions provided. Return must be received within 14 days of initiating RMA. You will have 7 days from your delivery date to initiate a RMA.
- Send us an email to helpvioletsea@gmail.com with this on the subject line "RMA Request - Order #1234
- (If you never received a costume "ITEM NOT RECEIVED - ORDER #1234" )
- In the body of the email explain in detail how your order falls within our guidelines for a RMA.
- Management will review your request and will reply with a RMA # or a explanation of denial.
- All item(s) must be returned via a traceable method with delivery confirmation to assure we receive your package.
- Any orders returned with out any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return.
- The Return Merchandise Authorization (RMA) must be written clearly on the outside of the box.
- Please note : Should management approve any item returned that falls outside the normal return guidelines, there will be a minimum 15% handling charge. Shipping charges will not be refunded.
- Please double check that you have included all of the costume and packaging prior to mailing your return to our warehouse.
- We can not accomodate for returns due to sizing issues barring a mistake in sizing from your order. We give all manufacturers measurements and sizing to the best of our ability. Please check those charts to insure proper fit.
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